Advanced Technical Support Expert

1 week ago


London, Greater London, United Kingdom Further. Full time

Are you a technical expert looking for a challenging role in a dynamic organization? Further is seeking a highly skilled Senior IT Helpdesk Analyst to join our team.

We offer a competitive salary of $90,000 per year, with opportunities for growth and professional development. As a Senior IT Helpdesk Analyst, you will be responsible for managing complex technical issues, acting as an escalation point for junior staff, and contributing to strategic IT initiatives.

The successful candidate will have a proven track record in handling advanced technical issues and supporting IT infrastructure, with a strong understanding of MDM, RMM, and cybersecurity best practices.

Qualifications & Skills:
  • Technical Knowledge: Advanced understanding of Windows Server environments, Microsoft 365, Google Workspace, and networking concepts.
  • Experience: 3-5 years in IT support roles, including experience with 1st, 2nd, and 3rd line support.
  • Certifications: Relevant certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, CCNA, or equivalent are highly desirable.


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