Head Receptionist

4 days ago

London, Greater London, United Kingdom Search Full time

Job Title: Head Receptionist

Location: The City

Job Type: Full-time

Salary: £32,000 plus 25 days holiday

About the Role:

We are seeking a confident and assertive Head Receptionist to lead our reception team and provide exceptional customer service to our clients and visitors. As a key member of our team, you will be responsible for managing the reception area, ensuring a smooth and efficient work environment, and providing support to the building manager as needed.

Key Responsibilities:

  • Welcome visitors professionally and ensure proper sign-in
  • Issue visitor passes according to client policies
  • Notify building users about visitor arrivals, deliveries, and couriers
  • Review meeting schedules and visitor logs for the next day using Condecco
  • Assist during emergencies, including contacting emergency services if required
  • Ensure the reception area remains presentable throughout the day
  • Follow company systems and policies for all activities
  • Fulfil a key role during emergency evacuations, if needed
  • Provide feedback, report internally and externally, and handle communication effectively
  • Ensure the receptionist team functions effectively, meeting all expectations
  • Escort visitors to the hospitality suite as needed
  • Ensure smooth operations of reception with adequate coverage and escalate issues to the building manager when applicable

Requirements:

  • Confident, assertive, and able to lead a team effectively
  • Skilled in using Word, Excel, and Outlook, PowerPoint and Access knowledge
  • Ability to maintain a high standard of customer service
  • Strong ability to organize tasks and manage time effectively
  • Excellent written and verbal communication skills
  • GCSE passes in Maths and English or equivalent
  • Higher education qualifications (A-levels, HNC/D, degree, or equivalent)
  • 3 years of experience in customer service with leadership responsibilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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