Customer Service Sales Representative

2 weeks ago


Stonehouse, Gloucestershire, United Kingdom FirstGroup Full time
About the Job

As a Customer Sales Advisor with GWR, you will play a key role in delivering exceptional customer experiences across the Stroud Valley. Your multifaceted responsibilities will include selling tickets and services, ensuring customer requirements are met, and providing information and assistance to customers.

This is a General Purpose Relief position, requiring flexibility and the ability to work across four stations: Gloucester, Stonehouse, Stroud, and Kemble. You will need to be able to work independently and have access to your own transport.

Key Responsibilities

  • Deliver high-quality customer service, ensuring customer needs are met and exceeded.
  • Sell the full range of tickets and services to customers in a friendly, professional, and efficient manner.
  • Maximize opportunities for increased sales by adopting selling techniques and offering enhanced products to customers.
  • Perform routine maintenance and cleaning of ticket machines and IT equipment.
  • Accurately complete all accountancy and other associated documentation.
  • Provide information and assistance to customers.
  • Prioritize the safety of customers, staff, visitors, and contractors.
  • Maintain a safe, pleasant, and clean station environment.

Requirements

  • Proven ability to deliver exceptional front-line customer service.
  • Strong understanding of customer requirements and expectations.
  • Self-motivation, with a can-do attitude.
  • Ability to work independently and as part of a team.
  • Strong numerical and communication skills.
  • Ability to multitask and prioritize tasks.
  • Access to your own transport.

Perks and Benefits

  • Health and Wellbeing: Health Cash Plan, health screenings, Employee Assistance Programme, gym discounts.
  • Lifestyle: Costco membership, bike scheme, retail discounts.
  • Financial: Pension, share-saving schemes, payroll giving.
  • Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar, and European rail travel.


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