Customer Service Coordinator
1 day ago
About the Role:
We are seeking a highly skilled Customer Service Coordinator to join our team at Dairy Partners. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our internal and external customers.
Key Responsibilities:
- Processing customer order requirements onto the SAP system to ensure details are passed to production and relevant teams.
- Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience.
- Providing regular communication and updates to the customer to ensure customer engagement and satisfaction.
- Cascading key information to Line Manager and other departments, teams, and colleagues as required, including dispatch/shipping requirements.
- Consulting with customers on ordering patterns, requirements, and future projections.
- Dealing with all customer enquiries.
- Monitoring customer feedback and ensuring any major issues are escalated to Line Manager.
- Producing accurate reports, data, and analysis when required.
- Ensuring invoices are prepared, distributed, and communicated to both customers.
- Ensuring all dispatch and delivery requirements are communicated to colleagues and suppliers.
- Reviewing invoices & costs to ensure accuracy of charges prior to sign off.
- Reacting to supplier error reports to work through to positive resolution.
- Developing knowledge of export processes to enable the orders to be processed, dispatched, and delivered in the most cost-effective & efficient way.
- Identifying areas for future business enhancements and ways to improve customer experience.
- Booking and tracking outbound shipments with carriers and providing updates to customer.
- Applying for documentation to support export, e.g., bill of lading, Health certificates, Certificate of Origin.
- Obtaining quotations from freight forwarders for export shipments.
Requirements:
- Proven record of understanding and providing an elevated level of customer service.
- Excellent communicator with the ability to easily build relationships.
- Ability to analyze data, escalate any areas of concern, and provide supporting reports when needed.
- Understanding of legislation in the distribution of product overseas.
- Positive and outgoing personality with the ability to work well within a busy team environment.
- Ability to organize and prioritize own workload and identify any areas of issue.
About Us:
Dairy Partners is a long-established family-owned British dairy company supplying UK and overseas markets. We manufacture a range of pasta filata cheese products, including mozzarella and pizza cheese in various formats, for some of the leading food companies across the globe.
We work in close partnership with British dairy farmers as well as customers, delivering healthy cheese and other dairy products. We have a vacancy for a Customer Service Coordinator, and we are looking for a highly skilled individual to join our team.
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