Food and Beverage Team Member

4 weeks ago


Stonehouse, Gloucestershire, United Kingdom National Trust Full time
Job Summary

The National Trust is a renowned organization for its exceptional food and hospitality services. We operate 185 cafes, tea-rooms, and restaurants across England, Wales, and Northern Ireland. We are seeking a skilled Food and Beverage Team Member to join our team.

About the Role

As a Food and Beverage Team Member, you will be responsible for providing outstanding customer service and ensuring a memorable experience for our visitors. You will work closely with our Food and Beverage Manager and a team of 12-16 people to deliver exceptional service standards. Your primary focus will be on front-of-house operations, welcoming and catering to the needs of our guests. You will be expected to maintain high standards of food and drink preparation and presentation, as well as ensure accurate displays and signs. At times, you may be required to assist the kitchen team with food preparation.

Key Responsibilities

Provide exceptional customer service and ensure a memorable experience for our visitors

Work closely with the Food and Beverage Manager and a team of 12-16 people to deliver exceptional service standards

Maintain high standards of food and drink preparation and presentation

Ensure accurate displays and signs

Assist the kitchen team with food preparation as needed

Requirements

No prior experience is necessary, but a 'can-do' attitude and a desire to provide outstanding service are essential

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and adapt to changing situations

Keen to learn and develop skills in food and beverage service

What We Offer

The National Trust offers a range of benefits to support your personal and professional development, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme. We also offer flexible working arrangements and an employee assistance program. If you are passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

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