IT Support Specialist

5 days ago


Bolton, Bolton, United Kingdom Firstcom Europe Full time

Job Overview

At Firstcom Europe, we are seeking a skilled and detail-oriented IT Support Specialist to join our team. The successful candidate will provide top-notch technical support to our staff, ensuring seamless operations and excellent service delivery.

Key Responsibilities

  • Provide first-line support for hardware, software, audio-visual, photocopiers, and telephone equipment.
  • Manage IT Support tickets and monitor progress.
  • Assist with the purchase and setup of IT equipment.
  • Install and configure software applications.
  • Maintain appropriate stock levels of computer consumables and accessories.
  • Assist with setting up routers and provide first-line support on Universe products.
  • Log customer communications on the CRM system and follow company processes.
  • Maintain server room safety and security standards.
  • Keep the patch cabinet tidy and assist with patching out new computers and handsets.
  • Demonstrate knowledge of key products and services.
  • Build effective working relationships across departments.
  • Understand Health and Safety policy and procedures.
  • Provide timely and accurate reports as required.

Requirements

  • Reliable and trustworthy.
  • Excellent time management skills.
  • Keen to learn and develop skills.
  • Strong communication skills.


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