IT Support Specialist
5 days ago
Job Overview
At Firstcom Europe, we are seeking a skilled and detail-oriented IT Support Specialist to join our team. The successful candidate will provide top-notch technical support to our staff, ensuring seamless operations and excellent service delivery.
Key Responsibilities
- Provide first-line support for hardware, software, audio-visual, photocopiers, and telephone equipment.
- Manage IT Support tickets and monitor progress.
- Assist with the purchase and setup of IT equipment.
- Install and configure software applications.
- Maintain appropriate stock levels of computer consumables and accessories.
- Assist with setting up routers and provide first-line support on Universe products.
- Log customer communications on the CRM system and follow company processes.
- Maintain server room safety and security standards.
- Keep the patch cabinet tidy and assist with patching out new computers and handsets.
- Demonstrate knowledge of key products and services.
- Build effective working relationships across departments.
- Understand Health and Safety policy and procedures.
- Provide timely and accurate reports as required.
Requirements
- Reliable and trustworthy.
- Excellent time management skills.
- Keen to learn and develop skills.
- Strong communication skills.
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