IT Support Specialist

4 weeks ago


Bolton, Bolton, United Kingdom Outcomes First Group Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at Outcomes First Group. As a key member of our IT team, you will be responsible for providing technical support to our employees, troubleshooting and resolving IT issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve IT issues, including hardware, software, and network problems
  • Document and track IT issues using our service desk ticketing system
  • Collaborate with other IT team members to resolve complex IT issues
  • Stay up-to-date with the latest IT technologies and trends

Requirements:

  • Technical skills: Microsoft 365, MDM, VOIP/Telephony solutions, Microsoft Windows 10
  • Experience: Service desk experience, good knowledge of Microsoft products, ITIL framework, IT infrastructure
  • Soft skills: Excellent communication, organisational, and interpersonal skills

About Outcomes First Group

Outcomes First Group exists to make sure vulnerable people get the opportunities they need. We provide specialist education and residential care, and find dedicated foster families for children and young people. Our IT team runs on the ethos of promoting from within and building lifelong careers.



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