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Support Services Coordinator

1 month ago

Bedford, Bedford, United Kingdom Riverside Full time

About the Role

We are seeking a highly motivated and caring individual to join our team as a Support Services Coordinator. As a key member of our team, you will work collaboratively to deliver an outstanding service and provide personalized support to our customers.

Key Responsibilities

  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
  • Develop and maintain local partnerships to provide a holistic range of support for customers
  • Carry out day-to-day administration and operational duties

Requirements

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of delivering structured support and risk management
  • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
  • Previous experience in positively resolving incidents

What We Offer

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

About Us

Riverside is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Why Join Us?

At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.