Customer Service Representative
2 weeks ago
We are seeking highly motivated individuals with a passion for delivering exceptional customer experiences to join our team at CurrentBody.
- We are looking for Customer Service Advisors with excellent communication skills and the ability to work in a fast-paced environment.
- The ideal candidate will be able to respond to customer queries via various channels, including email, phone, and live chat.
Key Responsibilities:
- Responding to customer inquiries and resolving issues in a timely and accurate manner.
- Maintaining accurate records of customer interactions and updates to their accounts.
- Developing product knowledge to provide informed advice and recommendations to customers.
- Liaising with internal teams to resolve customer queries and obtain necessary information.
- Providing online support through live text chat with on-site visitors.
- Coordinating logistics and deliveries to ensure efficient and effective service delivery.
- Processing transactions using various payment systems.
Candidate Requirements:
- Prior experience working in customer-facing roles is essential.
- Excellent IT skills and a good understanding of e-commerce platforms.
- A friendly and outgoing personality with excellent communication skills.
- Ability to work under pressure in a dynamic environment.
- Effective time management and multitasking skills.
- Fluency in additional languages is an asset.
Working Hours:
- We operate a rotational shift pattern, with one weekend shift every three weeks.
- Standard hours are Monday to Friday, 08:00-16:30, with occasional longer shifts on Wednesdays and Fridays.
- Some weekend shifts may require working from home, with flexible arrangements made to accommodate this.
Salary and Benefits:
- A competitive salary of approximately £25,000 - £28,000 per annum, depending on experience.
- 33 days annual leave, plus bank holidays.
- Access to employee assistance programs (EAPs).
- Flexible working arrangements to support work-life balance.
- Free parking facilities on site.
- Ongoing training and development opportunities.
Interview Process:
- A 30-minute video call with our hiring team to discuss your application and suitability for the role.
- A one-hour interview with competency-based questions to assess your skills and experience.
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