Sykes Cottages Call Centre Manager

3 days ago


Chester, Cheshire, United Kingdom Sykes Cottages Limited Full time
Team Lead Position
We are currently recruiting for a Sykes Cottages Call Centre Manager to lead our Holiday Experience Team. As a seasoned professional in customer service, you will oversee the daily operations of the team, guiding them towards exceptional performance and excellent customer satisfaction.

Main Objectives:
Key objectives include:
  1. Driving team performance and achieving set targets.
  2. Coaching and mentoring team members to enhance their skills.
  3. Securing adequate staffing levels during peak periods.
  4. Addressing underperformance and implementing strategies for improvement.
  5. Partnership with the Senior Management team to achieve business goals.

Necessary Skills:
For success in this role, you should possess:
  • Proven leadership experience.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks simultaneously.
  • Sound understanding of customer service principles and best practices.

Salary and Benefits:
You will receive a salary of £42,000 per annum, along with a range of benefits, including a pension scheme, life insurance, and paid holidays.

Location: [Insert location]

About Us:
At Sykes Cottages, we focus on delivering outstanding customer experiences. We invest in our employees' development, providing them with the tools and support required to excel.

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