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IT Support Specialist

2 months ago

Putney, Greater London, United Kingdom Rise Technical Recruitment Full time

Job Title: IT Service Desk Technician

Job Type: Full-time

Company: Rise Technical Recruitment

Location: Remote (with occasional visits to the office)

Job Description:

We are seeking an experienced IT Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide first and second-level technical support to staff via phone, email, and in-person
  • Resolve hardware and software issues, including PC fault diagnostics and user account administration
  • Collaborate with the IT team to identify and implement solutions to technical issues
  • Document and track technical issues and resolutions
  • Participate in on-call rotation to provide after-hours support

Requirements:

  • Proven track record of providing technical support in a legal or law company
  • Experience with IT hardware, software, and networking
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; degree in computer science or related field preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options