Technical Advisor

2 days ago


Brighton, Brighton and Hove, United Kingdom Paxton Access Full time

Paxton Access offers a unique opportunity to join our customer support team in Brighton. As a key member of our team, you will provide technical support and advice to customers, helping them to get the most out of our products and services.

About Us

We are a global brand with a reputation for excellence and innovation. With over 40 years of experience, we have built a team of over 400 employees who share our passion for delivering outstanding customer service.

As a valued member of our team, you will receive a competitive salary and a range of benefits, including:

  • Tech, bike, and travel or season ticket loans.
  • Private medical insurance (Opt in) and healthcare cash-back plan.
  • Discounted fitness memberships up to 75% off in your area.
  • 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
Your Key Responsibilities
  • Provide technical support and advice to customers via phone, email, or webchat.
  • Troubleshoot, diagnose, and resolve installation issues in a timely manner.
What We're Looking For
  • A passion for providing first-class customer service.
  • The willingness to learn a diverse product range.
  • Excellent communication and problem-solving skills.
  • The ability to work in a fast-paced environment.
  • Strong technical skills and product knowledge.

Salary: £30,000 - £40,000 per annum.



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