Support and Services Expert
4 days ago
We are seeking an experienced and passionate individual to join our customer support team in Brighton. As a Technical Advisor, you will play a vital role in providing technical support and advice to our customers, helping them to overcome any challenges they may face with our products and services.
About Paxton AccessWe are a global brand with a strong reputation for excellence and innovation. With over 40 years of experience, we have built a team of over 400 employees who share our passion for delivering outstanding customer service.
As a valued member of our team, you will receive a competitive salary and a range of benefits, including:
- Tech, bike, and travel or season ticket loans.
- Private medical insurance (Opt in) and healthcare cash-back plan.
- Discounted fitness memberships up to 75% off in your area.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Deliver accurate technical product support to installers or customers via phone, email, or webchat.
- Troubleshoot, diagnose, and resolve installation issues in a timely manner.
- A passion for providing first-class customer service.
- The willingness to learn a diverse product range.
- Excellent communication and problem-solving skills.
- The ability to work in a fast-paced environment.
- Strong technical skills and product knowledge.
Estimated Salary: £35,000 per annum.
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