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Operations Executive
2 months ago
Job Summary:
We are seeking an experienced Accounts and Operations Executive to join our team at Norrie Johnston Recruitment - Global Executive Search & Interim Management. The successful candidate will be responsible for managing the day-to-day operations of the business, including financial management, customer service, and administrative tasks.
Key Responsibilities:
- Manage the company's financial operations, including accounts payable, accounts receivable, and budgeting.
- Oversee the customer service function, ensuring timely and effective resolution of customer queries and issues.
- Provide administrative support to the management team, including preparing reports, presentations, and other materials.
- Develop and implement process improvements to increase efficiency and productivity.
- Manage the company's stock, purchasing, and supply chain operations.
- Meet annual GP budget and seek opportunities for improvement.
- Identify trends and anticipate challenges ahead, staying up to date with competitor movements and industry standards.
- Oversee quality sign-off and returns process, reporting, and H&S standards and regulation requirements.
- Monitor and develop the performance of the Operations team through goal setting, training, culture, PDRs, and accountability.
- Recruit, induct, and onboard new starters.
- Manage the ERP system and improvement opportunities.
- Achieve a culture-first approach and be a brand ambassador.
Requirements:
- 3+ years' experience in a similar role.
- Proficient in the application of Lean principles.
- Challenger mindset to continually improve procedures.
- Experienced in web, CRM, and ERP integrations.
- Experience in implementing and managing 3PL locations.
- Experience in setting up easy-to-use online payment platforms.
- Familiar with running multi-channel logistics operations.
- Knowledge of product compliance within the UK and EU market, particularly with construction materials.
- Strong Microsoft Office skills, including Word, Excel, and Outlook.
- Excellent communication skills, both written and verbal.
- Commercial skills, data analysis, and time-motion studies.
- Strong organisation and time management skills.
- Personable, presentable, and articulate.
- Positive, proactive, and punctual.
- Adept with technical detail and strong in accuracy.
- Exceptional leadership and team skills.
- Willing to travel abroad and work beyond hours when necessary.
- Full UK Driving Licence.
Preferred Skills:
- Experience in the construction industry or knowledge of plumbing, heating, and electrics.
- Understanding of cultures in foreign countries.
- Competent with ERP systems.
- A qualification in Operations Management, Efficiency/Lean, or People Management.
Company Overview:
Norrie Johnston Recruitment - Global Executive Search & Interim Management is a leading recruitment agency specialising in executive search and interim management services. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.
