Automotive Service Team Leader
3 days ago
Company: Respected Automotive Dealership
Job Type: Full-time
Location: Crawley, West Sussex
Job Category: Automotive, Customer Service
Job Description:
Key Responsibilities:- Deliver World-Class Customer Service: Ensure exceptional customer satisfaction and loyalty by providing timely and efficient service.
- Lead Service Team: Supervise and mentor service advisors to achieve excellence in customer service, technical skills, and sales performance.
- Operational Excellence: Oversee the smooth operation of the service department, including workflow management, inventory control, and quality assurance.
- Collaboration and Communication: Work closely with other departments to ensure seamless customer service and resolve any issues promptly.
- Performance Management: Set goals, monitor progress, and provide coaching and feedback to team members to achieve individual and team objectives.
- Competitive Salary: £35,000 - £36,000 basic, with opportunities for bonuses and performance-related incentives.
- Generous Holiday Entitlement: Up to 33 days + bank holidays.
- Professional Development: Free courses for personal and professional growth, including manufacturer accreditation and training opportunities.
- Employee Benefits: Life insurance, free eye tests, and a generous pension contribution from the employer.
About the Company: Our client is a well-established and respected motor trade dealership with a long history of excellence in customer service and sales performance. They represent iconic automotive brands and are committed to creating world-class customer experiences.
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