Business Development Manager
4 weeks ago
Job Title: Account Manager
Job Summary:
We are seeking a highly skilled Account Manager to join our team at Expeditors. As an Account Manager, you will be responsible for maintaining ownership of existing identified accounts, improving the level of customer service, and increasing business opportunities.
Key Responsibilities:
- Strengthen relationships with existing accounts and penetrate organizational structures to develop relationships at all levels.
- Understand customers' business and strategy, and our role within the customer.
- Ensure customer satisfaction and follow up on service issues.
- Identify opportunities and grow business from existing house accounts.
- Assist with collections when needed and manage client profiles and updates on the CRM.
- Build territory maps showing the number of accounts located in each city and provide technical updates to accounts.
- Share weekly schedules with all departments to coordinate joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Manage Business Reviews.
Qualifications:
- University or equivalent business qualifications.
- Proven work experience in business development.
- Proficient in MS Office and CRM software.
- Ability to communicate up and down the management hierarchy with equal effectiveness.
- Strong presentation skills and analytical skills.
- Proven problem-solving and interpersonal skills.
- Fluent in English.
About Expeditors:
Expeditors is a leading logistics company that provides innovative and customized solutions to our customers. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
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