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Field Service Technician

1 month ago

Gerrards Cross, Buckinghamshire, United Kingdom Zenopa Full time
Job Title: Field Service Engineer

Are you passionate about delivering exceptional service and supporting cutting-edge technology? We have an exciting opportunity for a Field Service Engineer to join our team at Zenopa.

Job Summary

We are seeking a skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers across the UK South region.

Key Responsibilities
  • Perform on-site installations, validations, preventive maintenance, and system repairs for a range of high-tech equipment
  • Solve complex technical problems and provide expert technical support to customers
  • Coordinate with colleagues, service operations, and management to ensure seamless service delivery
  • Instruct customers on the safe and effective use of our instruments
  • Provide proactive and responsive technical support via phone and email
  • Produce timely and accurate reports of service activities
  • Ensure exceptional customer experience and achieve customer satisfaction and loyalty
  • Provide sales leads to account managers and feedback to support teams for improving system documentation and procedures
Requirements
  • Qualification or equivalent experience in electronics, engineering, or a related field
  • Strong analytical and problem-solving skills
  • Experience in a high-tech environment, preferably in a scientific or engineering-related field
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • IT skills and a driving license are required
  • Excellent communication skills in English, both verbal and written
What We Offer
  • A competitive salary up to £40,000 dependent on experience
  • A company car
  • Eligibility to join our company pension scheme
  • Eligibility to join our private medical scheme
  • Eligibility to join our commission scheme up to 10% annual dependent on individual and company performance
  • 25 days annual leave pro rata