Lead Property Claims Team Manager
3 weeks ago
Are you an experienced Property Claims Team Leader looking for a new challenge? We are seeking a highly skilled and motivated individual to lead our Property Claims Team.
About MPL Claims ManagementMPL Claims Management is a leading provider of claims management services. We pride ourselves on delivering exceptional service to our clients, and we are committed to making the claims process as smooth and hassle-free as possible.
Job SummaryWe are seeking a Lead Property Claims Team Manager to oversee and guide a team of claims handlers and support staff in the efficient and effective handling of property claims. The successful candidate will have a proven track record of leading high-performing teams and will be responsible for:
- Leading, mentoring, and developing a team of claims handlers to meet team goals
- Conducting regular team meetings to review performance, discuss strategies, and address any challenges
- Conducting 121's and performance reviews to progress the team
- Reviewing and assessing property claims to ensure they are processed accurately and in a timely manner
- Providing guidance on complex claims, ensuring adherence to company policies and industry regulations
- Serving as an escalation point for complex claim issues and customer complaints, providing resolution in a professional and timely manner
- Tracking and analyzing team performance metrics to identify areas for improvement and implement targeted action plans
- Preparing and presenting reports on team performance to senior management
- Identifying training needs and facilitating ongoing professional development opportunities for team members
- Collaborating with other departments to streamline claims processing and improve operational efficiency
- Leading initiatives to enhance claims handling procedures and implement new technologies
The successful candidate will have:
- Property Claims experience
- Team support/management experience
- Understanding of property insurance policy wording
- Experience preventing and resolving complaints would be advantageous
- Good IT skills with the ability to use bespoke systems and Microsoft
We offer a competitive salary and benefits package, including:
- Private medical insurance
- Discounted gym memberships, cinema tickets, and a chance to earn points to get free and discounted gifts
- MPL Wellness programme: free personal training sessions
- Refer a friend bonus scheme
- Learning and Development: clear progression plan plus the opportunity to work towards extra qualifications with the support of our in-house learning and development manager
- 35-hour week with 1 hour lunch, permanent contract, casual dress code, summer, and Christmas parties
- 28 days holiday (including bank holidays), 4% pension contribution, death in service, and regular team socials
- Birthday off: an additional paid day off for your birthday
If you are a motivated and experienced Property Claims Team Leader looking for a new challenge, please submit your application. We look forward to hearing from you.
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