Workshop Operations Manager
3 days ago
Job Title: Workshop Controller
Job Summary:
We are seeking an experienced Workshop Controller to join our Plantforce team. As a key member of our Workshop Management Team, you will be responsible for ensuring the efficient and effective management of our plant fleet.
Key Responsibilities:
- Provide initial telephone support to triage breakdowns and resolve where possible
- Manage the response to breakdowns, routine maintenance, and services
- Log and allocate repairs, maintaining accurate records of work and stock
- Appoint third-party repair companies when needed, raising POs and approving invoices
- Provide support to fitters by ensuring they have the necessary information and parts for the task
- Book and coordinate service and inspection appointments with customers, ensuring efficient use of fitters and plant availability
- Liaise with the Hire Desk for availability of plant and replacement plant where required
- Identify chargeable damaged repairs, order parts, and process invoices to customers
- Update and maintain accurate stock records, service schedules, and breakdowns
Requirements:
- Mechanical repair knowledge
- Previous experience in a service and maintenance control role would be advantageous
- Logical approach to prioritizing and problem-solving skills
- Well-organized, proactive, and committed to high-quality work and standards
- Ability to work in a fast-paced environment
- Good attention to detail
- Effective communication skills for customers and fitters
- Strong Microsoft Office understanding
A competitive salary will be offered to the successful candidate.
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