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Workshop Operations Manager

2 months ago

WestonsuperMare, North Somerset, United Kingdom Plantforce Full time

Job Opportunity: Workshop Controller

Plantforce is expanding its Workshop Management Team and seeking an experienced Workshop Controller to join our Weston depot team.

The successful candidate will be responsible for ensuring that plant repairs and services are carried out to a high standard and in a timely manner.

Key Responsibilities:

  • Provide initial telephone support to triage breakdowns and resolve where possible
  • Manage the response to breakdowns, routine maintenance, and services
  • Log and allocate repairs, maintaining accurate records of work and stock
  • Appoint third-party repair companies when needed, raising POs and approving invoices
  • Support fitters by ensuring they have necessary information and parts
  • Book and coordinate service and inspection appointments with customers
  • Liaise with Hire Desk for plant availability and replacement
  • Identify chargeable damaged repairs, order parts, and process invoices
  • Update and maintain accurate stock records, service schedules, and breakdowns

Requirements:

  • Mechanical repair knowledge
  • Previous experience in a service and maintenance control role
  • Logical approach to prioritizing and problem-solving skills
  • Well-organized, proactive, and committed to high-quality work and standards
  • Ability to work in a fast-paced environment
  • Good attention to detail
  • Effective communication skills for customers and fitters
  • Strong Microsoft Office understanding

A competitive salary will be offered to the successful candidate.