Customer Experience Associate
1 month ago
About Our Team:
TD Bank is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. This role will involve working closely with colleagues to deliver legendary customer experiences and build long-term relationships with our customers.
Responsibilities:
- Deliver legendary customer experiences by executing TD's brand promise
- Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments
- Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits
- Respond to and resolve customer inquiries and concerns using standard procedures
- Engage in lobby leadership by orchestrating customer flow and welcoming customers
- Understand customer preferences with banking and educate customers on self-service/digital options
- Act as an advocate for the customer by conducting needs-based conversations and offering financial & digital solutions
- Make sound decisions and provide timely problem resolution
- Ensure compliance with company guidelines and regulations
- Verify customers' identities by following customer authentication policies
- Balance cash drawers, Automated Teller machines (ATMs), and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs)
- Adhere to safe deposit box procedures/operations and guidelines
Requirements:
- High school diploma or GED required
- 6 months work-related experience preferred
- Ability to work during operating hours, including weekends, evenings, and holidays
- Demonstrated Customer Service skills preferred
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
- Excellent communication skills
Compensation Package:
The estimated salary range for this position is $45,000 - $65,000 per annum, depending on experience. In addition, we offer a comprehensive Total Rewards package, including variable compensation, health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities.
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