Customer Service Engineer
1 day ago
About Equals One Ltd
We are a leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions, and Windows and Doors, with a turnover of over £60 million. Our focus is on delivering exceptional service to our customers, and we seek a highly skilled Service/Finishing Engineer to join our team in Kendal.
Job Responsibilities
- Resolve issues with windows, doors, bi-folds, orangeries, and conservatories.
- Provide excellent customer service while at customers' properties.
- Ensure all visits are completed on the first visit.
- Deliver high-quality work and maintain quality standards at all times.
- Support the Engineering team to assist with resolving any issues as required.
- Maintain a positive customer experience score.
- Demonstrate strong knowledge and experience of site Health and Safety.
- Showcase extremely high standards of work and drive to achieve deadlines.
Person Attributes
- Previous experience in all aspects of window, door, and bi-fold fitting, including fitting doors and windows, conservatories, and orangeries.
- The ability to fit miscellaneous hardware or fittings such as handles, hinges, glazing, letterboxes, etc.
- Excellent product knowledge with good problem-solving skills and ability to identify cost-efficient solutions to problems.
- Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
- A clean driving license.
- The ability to work independently and use initiative.
- Good communication skills with the ability to communicate verbally and in writing.
- A self-motivated individual with a can-do attitude and ability to meet deadlines.
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