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Reception Manager

2 months ago

Abingdon, Oxfordshire, United Kingdom Warner Hotels Full time
Reception Manager Job Description

We are seeking a highly skilled and experienced Reception Manager to join our team at Heythrop Park Hotel. As a key member of our operations team, you will be responsible for driving financial success, guest service, and maximizing the potential of the Reception department.

Key Responsibilities:

  • Direct and lead the Reception team to ensure all areas of responsibility are covered.
  • Take ownership of the Reception team, monitoring consistent delivery of a quality Warner experience in line with the Warner Brand Standards.
  • Prepare for guest arrivals and provide support while continually reviewing areas for improvement.
  • Confidently deal with guest concerns, resolving problems with empathy and understanding.
  • Monitor guest insights and use feedback to drive a culture of improvement.
  • Create an environment where every team member is encouraged to learn and grow.
  • Provide feedback and coaching to the team, conducting regular coffee chats and reviews.
  • Share operational knowledge with the team and develop innovative ways to delight guests and team members.
  • Manage compliance with all relevant legislation, company, and Health & Safety policies.

Requirements:

  • Understanding of different communication styles and ability to communicate with versatility at all levels.
  • High level of operational knowledge specific to the area of expertise and ability to coach team members to thrive.
  • Ability to lead, motivate, and engage the team, even in times of high demand.
  • Ability to manage multiple priorities and adapt quickly to changing requirements.
  • Willingness to challenge if standards aren't meeting required levels.
  • Good financial knowledge and ability to manage costs in line with Reception department budgets.

Benefits:

  • Potential live-in available.
  • Free use of gym and leisure facilities.
  • Free or 60% discounted food onsite.
  • Access to numerous discounts and offers with many national brands and retailers.
  • Fantastic opportunity for career development through externally recognized qualifications and in-house training and development.
  • 20% discount for you, family, and friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays.

Warner Hotels is committed to diversity, equity, and inclusion. We encourage applications from all backgrounds, communities, and industries and are happy to discuss any reasonable adjustments or flexibility that you may require.