Customer Service Representative
4 weeks ago
We are seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team at Turnerfox Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and escalating complex queries to our technical support team.
Key Responsibilities:
- Respond to customer inquiries via phone and email in French and English
- Provide technical support and resolve customer issues in a timely and professional manner
- Collaborate with internal teams to resolve customer queries and improve customer satisfaction
- Escalate complex technical issues to our technical support team
What We Offer:
- A competitive salary with opportunities for growth and development
- A comprehensive benefits package, including 28 days of holiday and additional paid days off for your birthday
- The chance to work with a leading employer in the Newark area and contribute to the success of our team
- Opportunities for career advancement and professional growth
Requirements:
- Fluent French language skills, both spoken and written
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong technical skills and ability to learn new systems and processes
Working Hours:
Monday - Sunday, 05:30-22:00, with some weekend shifts required
Location:
Newark
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