Customer Service Representative

14 hours ago

Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused Support & Ops Specialist to join our team at Amazon UK Services Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and operational expertise to our customers.

Key Responsibilities
  • Listen closely to customers and understand their needs to provide accurate and timely solutions.
  • Communicate effectively with customers using verbal and written communication methods, ensuring accuracy and concision.
  • Utilize conflict resolution and decision-making skills to resolve customer issues and demonstrate highly effective listening skills and patience.
  • Be aware of and adhere to applicable company policies when dealing with customer interactions.
  • Facilitate the flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery.
  • Maintain knowledge of resources and operational procedures.
  • Collaborate with team members to strive for continuous improvement.
  • Work independently on projects or tasks to identify and resolve issues.
A Day in the Life

A Support & Ops Specialist facilitates the flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery.

A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching and querying internal tools, taking real-time decisions, and having effective communication with stakeholders (verbal and written) that build rapport.

About the Team

We are open to hiring candidates to work out of one of the following locations:

Coalville, LEC, GBR

Basic Qualifications
  • Advanced proficiency in both written and verbal English (Minimum B2 Common European Framework of Reference, CEFR)
  • Relevant experience of communicating with a wide range of stakeholders, including peers and leadership
  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
  • Relevant experience in analysing data and creating reports for leadership
Preferred Qualifications
  • Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification
  • Relevant experience in a logistical working environment
  • Proficiency in verbal and written German

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