Contract Support Manager
2 days ago
Estimated salary: £45,000 - £60,000 per annum
About the JobWe are working with a forward-thinking organisation in Mid-Ulster who are seeking an experienced Contract Support Manager to join their team. This is an exciting opportunity for a highly motivated individual to support the Contract Manager of the heating planned service works and response maintenance function.
Job Description- Support the Contract Manager in delivering excellent customer service to tenants.
- Handle queries from clients and resolve issues raised.
- Be responsible for first-stage complaint handling and escalate to the Contract Manager if necessary.
- Prepare management reports and monitor KPI requirements to ensure targets are met.
- Track, report, and monitor all maintenance team performances.
- A minimum of 2 years' experience working in an administrative role on Social Housing contracts.
- Experience supervising staff.
- A high level of IT literacy.
The ideal candidate will be a strong communicator with excellent problem-solving skills and the ability to work under pressure. If you have a passion for delivering excellent customer service and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
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Contract Support Specialist
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