Client Service Associate

2 months ago

United Kingdom AVOMIND Full time

About AVOMIND

AVOMIND is a fast-paced, client-driven service organization that connects business leaders with experts who possess the knowledge they seek. As a global company, we operate at the heart of the knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies, and nonprofits.

About the Role

The Client Service Associate is a key position in our organization, responsible for delivering an exceptional client experience through fast, accurate recommendations and proactive follow-ups. As a Client Service Associate, you will be the connection point between clients and industry experts, identifying the best experts to suit client needs and connecting them across various formats.

Responsibilities

  • Understand client needs and the available expert pool for the project
  • Source and engage experts using our internal database and external digital directories
  • Match client briefs with the most relevant experts and appropriate interaction formats
  • Schedule and manage all client-to-expert interactions
  • Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups

About the Program

The Client Service Graduate Program is a two-year program designed for ambitious graduates who want to embark on an accelerated commercial career. After two years, associates are eligible for manager promotion, providing them with leadership responsibilities over 2-5 people early in their career. After a further three years, they are eligible for promotion to vice president, entrusted with running a multi-million-dollar book of business.

Requirements

  • Equivalent of 2:1 or above achieved in a Bachelor's degree and noteworthy extracurriculars
  • No prior work experience is necessary, but relevant internships and other evidence of interest in business and a commercial career are desirable
  • Alignment with our values: driven, results-orientated, adaptable, humble, and empathetic individuals
  • Fluency in English and German required (native speaker or C1 level will be assessed); another modern European language would be a plus

Compensation and Benefits

  • Average total first year compensation: £43,000 consisting of (i) fixed annual base salary of £36,000 and (ii) variable compensation based on performance
  • 4% matched pension contribution on qualified earnings
  • Comprehensive private health insurance coverage and dental insurance
  • 25 vacation days, 9 company holidays & business closure during winter holiday week
  • In office Monday to Thursday (option to WFH each Friday and four extra days/quarter)
  • Perks: Subsidized lunch, complimentary breakfast & snacks, corporate gym rates, iPhone and MacBook Pro for work

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