Senior Consultant

6 days ago

Leeds, Leeds, United Kingdom Turn IT On Full time

About the Role

School ICT, a leading provider of MIS support services, is seeking a highly skilled Senior Consultant to join our team. As a Senior Consultant, you will play a critical role in providing remote MIS support, facilitating communications between schools and our organization, and staying up-to-date with the latest products, services, and developments.

Key Responsibilities

  • Provide remote MIS support to secondary and primary schools, adhering to priorities for both school types.
  • Log all queries and requests into our customer helpdesk system to ensure accurate tracking and reporting.
  • Keep schools informed of progress on logged cases or data sent to software suppliers.
  • Support schools transitioning to new MIS platforms.
  • Configure and update MIS systems in schools, working with colleagues as required.
  • Stay abreast of new developments in software and keep schools informed.
  • Impart specialist knowledge to the MIS Support team through formal and informal training.
  • Play a full role in the coordination, implementation, production, and delivery of MIS training programs.
  • Advise customers on training and delivery methods.
  • Advise and guide schools on school improvements and processes while promoting effective use of MIS systems.
  • Enable schools to complete DfE statutory requirements by holding seminars and delivering training sessions.
  • Develop and maintain high-quality support documentation.

Requirements

  • A professional, cheerful, and clear telephone manner with a focus on excellent customer service skills.
  • Familiarity with statutory data returns required for local and national government bodies.
  • Accomplished user of Microsoft Office and associated software packages.
  • Good planning and organizational skills with the ability to work under pressure, multi-task, and meet deadlines.
  • Experience of working on a busy and demanding helpdesk.
  • Knowledge of Exams, Assessment, and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management, and Attendance.

What We Offer

  • A competitive salary of £28,000 - £35,000 FTE, depending on experience.
  • A pension scheme.
  • An electric/hybrid car scheme.
  • A cycle scheme.
  • An eye care voucher scheme.
  • Mental health first aid.
  • An employee assistance program.
  • An employee recognition scheme.

About Us

School ICT is part of the Transforming Learning Group, which provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training. We are an inclusive employer, proud of the diversity and flexibility within our team. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment.

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