Customer Experience Manager

3 weeks ago

Orpington, Greater London, United Kingdom Sainsbury's Full time
Unlock Your Potential as a Customer Experience Manager at Sainsbury's

Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Do you have a knack for operational excellence and a drive to innovate? As a Customer Experience Manager at Sainsbury's, you'll have the opportunity to make a real impact on our customers' lives and shape the future of our business.

Key Responsibilities:
  • Lead and develop a medium to large in-store team, focusing on operational excellence and customer satisfaction.
  • Collaborate with the Lead Customer Experience Manager to drive improved customer and retail outcomes in your area.
  • Work closely with other Customer Experience Managers to share best practices and identify opportunities for growth and improvement.
  • Develop and implement training programs to enhance team performance and customer service skills.
  • Monitor and analyze customer feedback to inform business decisions and drive continuous improvement.
What We Offer:
  • A competitive salary and benefits package, including a generous holiday entitlement and pension scheme.
  • Opportunities for career growth and development, with a clear path for progression to senior leadership roles.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • Access to exclusive discounts and perks, including a 10% discount on Sainsbury's shopping and a free food and hot drinks allowance.
Requirements:
  • Proven experience in a customer-facing role, with a track record of delivering exceptional customer experiences.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work collaboratively as part of a team, with a flexible and adaptable approach to work.

We're committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. If you're passionate about customer experience and leadership, we'd love to hear from you.

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