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Development Underwriter

2 months ago

Croydon, Greater London, United Kingdom PIB Group Full time
Role Overview

We are seeking an experienced Underwriter to join our team at PIB Group, a leading provider of childcare specialist services. As a key member of our technical team, you will play a crucial role in supporting our direct and wholesale teams with underwriting referrals and enquiries.

Key Responsibilities
  • Deal with underwriting referrals for new business quotations, mid-term adjustments, and renewals in line with agreed delegated underwriting authority guidelines.
  • Handle technical team queries by phone and email within agreed authority limits.
  • Conduct triage on system-generated renewals and identify policies that require additional information prior to renewal terms being generated.
  • Approach insurers with referrals on scenarios that are outside of our Delegated Authority in terms of pricing, coverage, and policy conditions.
  • Be organized with work allocation and prioritize tasks as needed, while regularly reporting to the Product and Proposition Manager.
  • Adhere to compliance and regulatory procedures.
  • Ensure team KPIs, service standards, and targets are achieved and exceeded where possible.
  • Oversee and report on Technical QA, as well as other ad-hoc reporting as required by the business.
  • Assist with coaching and provide training content, promoting a culture of excellent customer service, team performance, and continuous improvement.
Requirements
  • Proficient in Word and Excel.
  • Proven underwriting experience and previous knowledge of delegated authority schemes.
  • Experience working within a regulated FCA environment.
  • Ability to understand and implement 'best practice' in customer service.
  • Good experience using bespoke systems, preferably including Acturis.
  • High level of accuracy and attention to detail, coupled with excellent time management.
  • Ability to work under pressure, adapt, and be flexible in approach.
  • Excellent communication skills, including verbal, written, listening, and negotiation, with the ability to communicate at all levels.
Benefits
  • Competitive salary.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.
  • Flexible benefits package allowing additional benefits to be added to the overall package.
  • Discounts on technology and electronics, cinemas, restaurants, days out, mortgage advice, travel, and more.
  • Referral schemes.
  • Discounted rates on PIB products.
  • First-class employee benefits and welfare package supporting financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and more.
  • Volunteering day to support the local community, engage with charities, and 'give something back'.
  • Wide range of discounts, including a kids pass, discounts at hairdressers and beauticians, climate change projects, and more.
  • Comprehensive learning and development framework, including professional study options and apprenticeships.
  • Part of the PIB Community Trust, supporting fundraising and applying for grants from PIB Group towards chosen charities.
  • Commitment to improving environmental impact in a responsible way.