Development Underwriter

3 weeks ago

Croydon, Greater London, United Kingdom PIB Group Full time

The Role:

We are seeking an experienced Underwriter to join our team at PIB Group, a leading provider of insurance solutions. This role would suit someone with commercial combined underwriting experience and a strong understanding of delegated authority schemes and disciplines.

You will have excellent administration and communication skills, with the ability to build effective relationships with brokers, insurers, and across the business.

As an Underwriter, you will be responsible for dealing with underwriting referrals for new business quotations, mid-term adjustments, and renewals in line with agreed delegated underwriting authority guidelines.

You will also handle technical team queries by phone and email within agreed authority limits, conduct triage on system-generated renewals, and identify policies that require additional information prior to renewal terms being generated.

Additionally, you will approach insurers with referrals on scenarios that are outside of our Delegated Authority in terms of pricing, coverage, and policy conditions.

Responsibilities:

  • Deal with underwriting referrals for new business quotations, mid-term adjustments, and renewals in line with agreed delegated underwriting authority guidelines.
  • Handle technical team queries by phone and email within agreed authority limits.
  • Conduct triage on system-generated renewals and identify policies that require additional information prior to renewal terms being generated.
  • Approach insurers with referrals on scenarios that are outside of our Delegated Authority in terms of pricing, coverage, and policy conditions.
  • Be organized with work allocation and prioritize tasks as necessary, while regularly reporting to the Product and Proposition Manager.
  • Adhere to compliance and regulatory procedures.
  • Ensure that team KPIs, service standards, and targets are achieved and exceeded where possible.
  • Be responsible for the oversight and reporting of Technical QA, as well as other ad hoc reporting as required by the business.
  • Be actively involved in assisting with coaching and providing training content, and promote a culture of excellent customer service, team performance, and continuous improvement.

Experience:

  • Proficient in Word and Excel.
  • Proven underwriting experience, with previous knowledge of delegated authority schemes.
  • Experience of working within a regulated FCA environment.
  • Ability to understand and implement 'best practice' in customer service.
  • Good experience using bespoke systems, preferably including Acturis.
  • High level of accuracy and attention to detail, coupled with excellent time management.
  • Ability to work under pressure, adapt, and be flexible in approach.
  • Excellent communication skills, including verbal, written, listening, and negotiation, with the ability to communicate at all levels.

Further Information:

  • Competitive salary.
  • Competitive holiday allowance with the option to buy additional days.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.
  • Flexible benefits package.
  • Discounted rates on PIB products.
  • First-class employee benefits and welfare package.
  • Volunteering day.
  • Wide range of discounts.
  • Comprehensive learning and development framework.
  • Participation in the PIB Community Trust.

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