Front Office Receptionist, Guest Experience Ambassador

1 month ago


Midlothian, United Kingdom Marriott International Full time
Delivering Exceptional Guest Experiences at Marriott International

We are seeking a highly motivated and enthusiastic Front Office Receptionist, Guest Experience Ambassador to join our dynamic team at Marriott International's Delta Hotel by Marriott Edinburgh.

About the Role

This is an exciting opportunity for a talented individual to play a key role in delivering exceptional guest experiences. As a Front Office Receptionist, Guest Experience Ambassador, you will be responsible for ensuring seamless check-in and check-out processes, addressing guest requests, and providing personalized service to exceed customer expectations.

Key Responsibilities
  • Welcome and acknowledge guests, anticipating and addressing their service needs
  • Foster positive working relationships with colleagues and provide excellent communication skills
  • Maintain high standards of uniform and personal appearance
  • Ensure accurate processing of operational needs, reports, and guest requests
Requirements

To succeed in this role, you will need:

  • Proactive and reliable approach to work
  • Excellent interpersonal and communication skills
  • Adaptable and flexible attitude
  • Ability to work well under pressure and meet deadlines
What We Offer

In return for your hard work and dedication, we offer a competitive salary of approximately £20,000 - £25,000 per annum, depending on experience, plus a range of benefits including:

  • Discounted stays and food and beverage offerings at Marriott hotels worldwide
  • Free use of the Delta Hotel by Marriott Edinburgh Leisure Club facilities
  • Access to discounts, rewards, and perks with top brands
  • Free meal during shifts
  • Staff parking during shifts
  • Learning & Development opportunities
  • Employee Assistance Programme
  • Dedicated benefits website
About Us

Marriott International is a global hospitality leader, operating over 500 locations worldwide. Our vision is to deliver premium choices, sophisticated style, and meticulous details to create unforgettable experiences for our guests. Join us as we continue to innovate and reinvent the future of travel.



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