Front Office Receptionist, Guest Experience Expert

6 months ago

Midlothian, United Kingdom Marriott International Full time

Join Our Team as a Front Office Receptionist, Guest Experience Expert

Are you an enthusiastic and passionate individual looking to join the #1 leader in Hospitality? The Delta Hotel by Marriott, Edinburgh is looking for a Front Office Receptionist, Guest Experience Expert to become part of our incredible Front Office team. This role is perfect for someone who thrives on driving guest satisfaction through excellent service. Embrace the opportunity to be inspired, belong to a global community, and become the best version of yourself at Marriott. Be you.

About Us: The Delta Hotels by Marriott Edinburgh proudly unveils its fresh new look and identity, marking a dynamic chapter as one of the 32 newly rebranded Delta hotels by Marriott locations across the UK. Nestled in the Gyle district, a stone's throw from Murrayfield Stadium, Gyle Shopping Centre, Edinburgh Airport, Edinburgh Park, and the Edinburgh Zoo, our hotel is a mere 15-minute journey to the heart of the city. We invite you to experience the warm and lively work environment in our newly refurbished restaurant and bar. Embrace the spirit of innovation and hospitality with us at Delta Hotels by Marriott Edinburgh.

The Impact You’ll Make: As a Front Office Receptionist, Guest Experience Expert, you will works together as part of a cohesive team, optimizing service and meeting guest needs. Adhering to company safety and security policies, you will maintain high standards of uniform and personal appearance. Your role includes welcoming and acknowledging guests, anticipating and addressing their service needs, and fostering positive working relationships with your team. Empowered to address any issues swiftly, you will ensure an unforgettable experience.

Who We Are Looking For: We seek an enthusiastic, motivated individual with experience in a similar role within the hospitality or travel and tourism industry. The ideal candidate is a team player, fast learner, adaptable, and possesses exceptional attention to detail, interpersonal, and communication skills. You should be:

Proactive and reliable Responsible and highly motivated Skilled in effective communication and negotiation Knowledgeable

Perks You Deserve:

Discounted stays and food and beverage offerings at Marriott hotels worldwide Free use of the Delta Hotel by Marriott Edinburgh Leisure Club facilities Access to discounts, rewards, and perks with top brands Free meal during shifts Staff parking during shifts Learning & Development opportunities Employee Assistance Programme Dedicated benefits website

A Little More About Us: Marriott International boasts over 500 global locations, continually advancing the art of hosting to ensure brilliant travel experiences for our guests. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and meticulous details. Together, we will innovate and reinvent the future of travel.

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Apply now to start your journey with Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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