Front Office Receptionist, Guest Experience Expert

3 months ago

Midlothian, United Kingdom Marriott International Full time

Join Our Team as a Front Office Receptionist, Guest Experience Expert

Are you an enthusiastic and passionate individual looking to join the #1 leader in Hospitality? The Delta Hotel by Marriott, Edinburgh is looking for a Front Office Receptionist, Guest Experience Expert to become part of our incredible Front Office team. This role is perfect for someone who thrives on driving guest satisfaction through excellent service. Embrace the opportunity to be inspired, belong to a global community, and become the best version of yourself at Marriott. Be you.

About Us: The Delta Hotels by Marriott Edinburgh proudly unveils its fresh new look and identity, marking a dynamic chapter as one of the 32 newly rebranded Delta hotels by Marriott locations across the UK. Nestled in the Gyle district, a stone's throw from Murrayfield Stadium, Gyle Shopping Centre, Edinburgh Airport, Edinburgh Park, and the Edinburgh Zoo, our hotel is a mere 15-minute journey to the heart of the city. We invite you to experience the warm and lively work environment in our newly refurbished restaurant and bar. Embrace the spirit of innovation and hospitality with us at Delta Hotels by Marriott Edinburgh.

The Impact You’ll Make: As a Front Office Receptionist, Guest Experience Expert, you will works together as part of a cohesive team, optimizing service and meeting guest needs. Adhering to company safety and security policies, you will maintain high standards of uniform and personal appearance. Your role includes welcoming and acknowledging guests, anticipating and addressing their service needs, and fostering positive working relationships with your team. Empowered to address any issues swiftly, you will ensure an unforgettable experience.

Who We Are Looking For: We seek an enthusiastic, motivated individual with experience in a similar role within the hospitality or travel and tourism industry. The ideal candidate is a team player, fast learner, adaptable, and possesses exceptional attention to detail, interpersonal, and communication skills. You should be:

Proactive and reliable Responsible and highly motivated Skilled in effective communication and negotiation Knowledgeable

Perks You Deserve:

Discounted stays and food and beverage offerings at Marriott hotels worldwide Free use of the Delta Hotel by Marriott Edinburgh Leisure Club facilities Access to discounts, rewards, and perks with top brands Free meal during shifts Staff parking during shifts Learning & Development opportunities Employee Assistance Programme Dedicated benefits website

A Little More About Us: Marriott International boasts over 500 global locations, continually advancing the art of hosting to ensure brilliant travel experiences for our guests. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and meticulous details. Together, we will innovate and reinvent the future of travel.

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Apply now to start your journey with Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Front Office Receptionist

    2 weeks ago

    Midlothian, United Kingdom Marriott International Full time

    About Marriott InternationalMarriott International is a leading hospitality company that operates over 500 global locations, providing premium choices, sophisticated style, and meticulous details to ensure brilliant travel experiences for our guests.Job SummaryWe are seeking a highly motivated and enthusiastic Front Office Receptionist to join our team at...

  • Front Office Receptionist

    2 weeks ago

    Midlothian, United Kingdom Marriott International Full time

    About Marriott InternationalMarriott International is a leading hospitality company that operates over 500 global locations, providing premium choices, sophisticated style, and meticulous details to ensure brilliant travel experiences for our guests.Job SummaryWe are seeking a highly motivated and enthusiastic Front Office Receptionist to join our team at...

  • Guest Services Coordinator

    1 month ago

    Midlothian, United Kingdom Marriott International Full time

    Position Overview: Front Office Receptionist, Guest Experience Expert We are seeking a dedicated and passionate individual to fill the role of Front Office Receptionist, Guest Experience Expert. This position is ideal for someone who is committed to enhancing guest satisfaction through exceptional service. At Marriott, you will have the chance to be part...

  • Guest Services Coordinator

    1 month ago

    Midlothian, United Kingdom Marriott International Full time

    Position Overview: Front Office Receptionist, Guest Experience Expert Are you a dedicated and passionate professional eager to contribute to the hospitality industry? Marriott International is seeking a Front Office Receptionist, Guest Experience Expert to enhance our esteemed Front Office team. This position is ideal for individuals who excel in...

  • Guest Services Coordinator

    1 month ago

    Midlothian, United Kingdom Marriott International Full time

    Position Overview: Front Office Receptionist, Guest Experience Expert Are you a dedicated and passionate professional eager to contribute to a leading name in the hospitality sector? At Marriott International, we are seeking a Front Office Receptionist, Guest Experience Expert to enhance our exceptional Front Office team. This position is ideal for...

  • Front Office Manager

    1 week ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    UE06 - £32,962 - £38,205Accommodation, Catering and Events; Business Development and OccupancyFull time - 35 hours per weekOpen ended (Permanent)We are seeking an experienced and passionate Front Office Manager to join our hotel team at The University of Edinburgh.The Opportunity:As a Front Office Manager, you will be responsible for delivering world-class...

  • Front Office Manager

    1 week ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    UE06 - £32,962 - £38,205Accommodation, Catering and Events; Business Development and OccupancyFull time - 35 hours per weekOpen ended (Permanent)We are seeking an experienced and passionate Front Office Manager to join our hotel team at The University of Edinburgh.The Opportunity:As a Front Office Manager, you will be responsible for delivering world-class...

  • Temporary Receptionist

    3 weeks ago

    Midlothian, United Kingdom Office Angels Remote Work Freelance Full time

    Temporary ReceptionistStarting: ASAPDuration: Ongoing - must be able to commit to around 10 adhoc days per month Hours: 9am to 5pm (Ad hoc between Monday to Friday)Hourly rate: £12.63Location: Edinburgh City CentreAre you looking for an exciting opportunity to showcase your exceptional receptionist skills? Our client, a reputable organisation in need of...

  • Reception Manager

    2 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    UE06 - £32,962 - £38,205Accommodation, Catering and Events; Business Development and OccupancyFull time - 35 hours per weekOpen ended (Permanent)We are seeking an experienced and passionate Front Office Manager to join our hotel team at The University of Edinburgh.The Opportunity:As a Front Office Manager, you will be responsible for delivering world-class...

  • Reception Manager

    2 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    UE06 - £32,962 - £38,205Accommodation, Catering and Events; Business Development and OccupancyFull time - 35 hours per weekOpen ended (Permanent)We are seeking an experienced and passionate Front Office Manager to join our hotel team at The University of Edinburgh.The Opportunity:As a Front Office Manager, you will be responsible for delivering world-class...

  • Front Office Manager

    2 weeks ago

    Midlothian, United Kingdom Mercure Edinburgh City - Princes Street Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Edinburgh City - Princes Street. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead the front office team...

  • Front Office Manager

    2 weeks ago

    Midlothian, United Kingdom Mercure Edinburgh City - Princes Street Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Edinburgh City - Princes Street. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead the front office team...

  • Front Office Manager

    4 weeks ago

    Edinburgh, Midlothian, United Kingdom Cheval The Edinburgh Grand Full time

    Cheval The Edinburgh Grand has a great opportunity for a Front Office Manager to lead their front office team.The following information provides an overview of the skills, qualities, and qualifications needed for this role. As Front Office Manager of this unique luxury residence, with 50 beautifully designed apartments in the heart of Edinburgh, you will be...

  • Receptionist (Courtyard By Marriott)

    4 months ago

    Midlothian, United Kingdom Lighthouse Hotel Management Full time

    At **Courtyard by Marriott Edinburgh West** we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. **The Exciting Opportunity** The position of** Receptionist (full time, 40 hours per week) **has become available at Courtyard by Marriott Edinburgh West. Reporting to the...

  • Receptionist

    1 month ago

    Edinburgh, Midlothian, Milton Bridge, United Kingdom Hilton Edinburgh Carlton Full time

    Would you like to work for a company that gives you: £250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up. Rewards your hard work by offering you the below team benefits when you join us: Meals provided whilst...

  • Customer Service Representative

    2 weeks ago

    Midlothian, United Kingdom Marriott International Full time

    About Marriott InternationalMarriott International is a leading hospitality company that operates over 500 global locations, providing premium choices, sophisticated style, and meticulous details to ensure brilliant travel experiences for our guests.Job SummaryWe are seeking a highly motivated and enthusiastic Front Office Receptionist to join our team at...

  • Customer Service Representative

    2 weeks ago

    Midlothian, United Kingdom Marriott International Full time

    About Marriott InternationalMarriott International is a leading hospitality company that operates over 500 global locations, providing premium choices, sophisticated style, and meticulous details to ensure brilliant travel experiences for our guests.Job SummaryWe are seeking a highly motivated and enthusiastic Front Office Receptionist to join our team at...

  • Assistant Night Manager

    2 weeks ago

    Midlothian, United Kingdom Apex Hotels Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Night Manager to join our Front Office Team at Apex Hotels Ltd. As a key member of our team, you will be responsible for ensuring the smooth operation of our hotel during the night shift.Main ResponsibilitiesLead the Front Office Team: Supervise and support the reception team to deliver...

  • Assistant Night Manager

    2 weeks ago

    Midlothian, United Kingdom Apex Hotels Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Night Manager to join our Front Office Team at Apex Hotels Ltd. As a key member of our team, you will be responsible for ensuring the smooth operation of our hotel during the night shift.Main ResponsibilitiesLead the Front Office Team: Supervise and support the reception team to deliver...

  • Front Office Porter

    2 weeks ago

    Midlothian, United Kingdom The Glasshouse Full time

    Job Summary:The Glasshouse is seeking a skilled and friendly Front Office Porter to join our team. As a Front Office Porter, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Respond to guest queries and provide security for the propertyPerform general housekeeping...