Seasonal Discovery Ambassador

RZSS Highland Wildlife Park
- Midlothian**Contact**:
**Sector**:

- Education**Type**:

- Paid**Contract type**:

- Full-time**Salary**:

- £21,225 - £21,755 Per Annum**The role**

Providing a first-class service to visitors to RZSS Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

NOTE**: This role is fixed term for a period of 3 months. There are 3 roles available.**

**Some of the things you'll do**
- Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature. Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
- Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
- Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
- Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
- Work closely across relevant teams to deliver and support an agreed range of activities and events
- Support the wider discovery and learning team in their engagement activities.
- Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

**What we're looking for**:

- Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
- Knowledge and understanding of what makes five-star customer service

Please see the role profile for further information on what the role involves and essential/ desirable criteria
- Seasonal Discovery Ambassador (3 roles) | Royal Zoological Society of Scotland (rzss.org.uk)