Customer Service Representative

3 days ago

Bangor, United Kingdom Teleperformance Full time
Job Overview

Teleperformance is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries, and booking blood donation appointments.

Responsibilities
  • Provide accurate and timely information to customers regarding blood donation appointments and procedures.
  • Resolve customer inquiries and concerns in a professional and courteous manner.
  • Work collaboratively with the team to achieve customer satisfaction and resolve issues efficiently.
  • Manage databases, tools, and applications to create clear notes on customers' accounts and comply with company policies and practices.
Requirements
  • Strong verbal and written communication skills with the ability to show attention to detail.
  • Ability to establish collaborative customer relationships in a fast-paced environment.
  • Professional and friendly telephone manner.
  • Customer service experience, preferably in a target-driven environment.
  • PC skills, and the ability to navigate multiple systems competently.
What We Offer
  • Opportunities for career development and progression.
  • Competitive salary and benefits package.
  • Recognition and rewards for outstanding performance.
  • Collaborative and dynamic work environment.

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