Customer Service Liaison
19 hours ago
Job Overview
We are seeking an experienced and customer-focused individual to join our team as a Customer Service Liaison. This role will involve providing exceptional support to our customers, ensuring their needs are met and exceeding their expectations.
About the Role
The successful candidate will be responsible for supporting the Account Management Team in the care of our entire portfolio of customer accounts. Key responsibilities include:
- Order Processing: Process and manage orders efficiently, ensuring timely delivery and resolution of any issues.
- Returns Processing: Handle returns effectively, communicating with customers and resolving queries promptly.
- Customer Communication: Provide excellent communication skills, responding to customer inquiries and concerns in a professional and courteous manner.
- Service Calls: Conduct regular service calls to clients, collecting feedback and NPS data to improve our services.
Requirements
To be successful in this role, you will need:
- Excellent Customer Service Skills: Proven ability to provide exceptional customer service, meeting high standards of professionalism and courtesy.
- Communication Skills: Effective communication skills, both written and verbal, with the ability to build strong relationships with customers.
- Organisation and Time Management: Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
Benefits
This is a great opportunity to join our team and develop your career in customer service. We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a range of benefits including:
- Annual Salary Reviews: Regular salary reviews to ensure you remain motivated and rewarded.
- Training and Development: Opportunities for training and development to enhance your skills and knowledge.
- Bonuses and Incentives: Bonuses and incentives based on performance and targets.
How to Apply
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