Resident Services Liaison

3 days ago


Coventry, Coventry, United Kingdom Homes For Students Full time
Company Overview

Homes for Students is a leading provider of student accommodation, dedicated to creating a positive and supportive environment for our students.

Job Description

We are seeking a Resident Services Assistant to join our team at The Apollo Works. As a key member of our operations team, you will provide exceptional customer service to students and visitors, ensuring a seamless and enjoyable experience for all.

Key Responsibilities
  • Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
  • Contribute to various back-office functions, providing administrative support to the operations team and General Manager.
  • Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
Required Skills and Qualifications

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital.

What's on Offer
  • A competitive salary of £22,000 per annum.
  • A generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
  • Access to a range of exclusive retail discounts to make your money go further.
Equal Opportunities

Homes for Students believes in equal opportunities and inclusivity. We value the growth and learning that comes from a diverse team and encourage applications from candidates of all backgrounds and communities.



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