Resident Services Team Member
3 days ago
We are seeking an exceptional Resident Services Team Member to join our team at Homes for Students. As a key member of our Resident Services team, you will play a vital role in upholding our values of integrity, being a force for good, supporting one another, and fostering connections.
About the Role:This is an exciting opportunity to work 40 hours per week, Monday to Friday, as part of our Resident Services team. As a Resident Services Team Member, you will be responsible for providing a warm and friendly meet and greet service, reception support, and help desk assistance to our students and visitors.
You will contribute to various back-office functions, providing administrative support to the operations team and General Manager. This may include supporting open days, intake days, and departures, as well as assisting students, visitors, and external contacts on a day-to-day basis.
Key Responsibilities:- Customer Service: Provide exceptional customer care to students and visitors, consistently maintaining the highest standards of service delivery.
- Help Desk Assistance: Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
- Administrative Support: Contribute to various back-office functions, providing administrative support to the operations team and General Manager.
- Candidate Profile: You should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills.
- Experience: Previous customer service experience is desirable.
- Skills: Quick and efficient learning ability, proficient in presenting information accurately, professionally, and appropriately.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a generous holiday package of 25 days, plus bank holidays. You will also have access to exclusive retail discounts, cycle-to-work scheme, and charity days.
We are proud members of Inclusive Employers, and we value diversity and inclusivity. We encourage applications from candidates of all backgrounds and communities.
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