HR Shared Service Coordinator

3 weeks ago

London, Greater London, United Kingdom YOOX NET-A-PORTER GROUP Full time
Job Title: HR Shared Service Administrator

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion, comprising a complete luxury retail ecosystem. Our Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX, and THE OUTNET. We partner with many leading luxury brands to power their own e-commerce destinations.

About the Role

We are seeking a talented HR Shared Service Administrator to join our Global HR Team. As a key member of our PeopleHub UK team, you will provide administrative support to our busy HR team and YNAP Population.

Key Responsibilities
  • Prepare employment-related letters for staff, including role changes, annual salary increases, family-friendly changes, new starters, and leavers.
  • Be the guardian of all HR policies and processes, providing 1st line response to policy queries using our ticketing system Workday Help.
  • Manage the end-to-end maternity and paternity process.
  • Process leavers and conduct exit interviews.
  • Update and maintain employee personnel files and keep HR Systems updated.
  • Work closely with our payroll team to provide support to managers and employees for the Workday system.
  • Provide general and comprehensive administration support to HR Business Partners, Advisors, and Recruitment.
  • Support the onboarding of new employees.
  • Conduct Right to Work checks for new and existing employees.
  • Track and monitor fixed-term contractors, maternity, paternity shared parental leave, probation, visas/right to work, and allowances.
  • Complete ad-hoc duties and projects as required.
  • Follow all HR processes and assist in ensuring compliance with these across the team and the wider business.
  • Contribute to the growth of the company through ideas and department initiatives.
  • Ensure that company values are intrinsic in every part of your role.
Requirements
  • Ideal prior experience in an HR administrative role supporting a busy team and providing first-line advice to employees.
  • Prior working experience in an administrative role is a plus.
  • Discreet, professional, and well-presented, with excellent communication skills.
  • Articulate with excellent writing skills and great attention to detail.
  • Exceptionally well-organised and efficient.
  • Ability to use judgment and seek guidance with confidential issues.
  • Great sense of humour, empathy, and work ethic.
  • Service-driven with the ability to work to stringent deadlines.
  • Pro-active and able to show initiative/ideas to constantly improve the HR service to the business.
  • Knowledge of MS Office, specifically Excel, Outlook, and Word.
  • Knowledge and experience with Workday are preferable but not mandatory.
About Us

YOOX NET-A-PORTER GROUP is a global leader in online luxury and fashion. We have 4.3 million high-spending active customers globally. As pioneers in bringing together technology and luxury, we satisfy the most discerning clientele with expertly curated products from the world's most coveted brands, personalised end-to-end service, the latest technology, and inspiring content, all shaped by 20 years of insights into the modern shopper.

We have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services, and PR and Communications. Our Corporate division is now seeking a talented HR Shared Service Administrator to join the wider Global HR Team.

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