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Membership Growth Specialist

3 weeks ago

London, Greater London, United Kingdom F45 Training Full time
About CSG UK and Europe:

CSG UK and Europe is the leading F45 / FS8 franchisee network in the UK and Europe, boasting an impressive portfolio of four F45 studios: F45 Oxford Circus, F45 Soho, F45 London Fields, and F45 High Street Kensington. As we embark on a period of significant expansion, we have also launched FS8 in the UK, a revolutionary fitness concept that seamlessly combines yoga, pilates, and resistance training, generating immense buzz in the market.

Our organization is driven by three core values and a clear mission that guide every decision and hire we make. These values are instrumental in our quest for continued success.

  • Culture First: Our commitment to fostering a positive work environment and promoting a culture of inclusivity and respect.
  • Performance Driven: We strive to excel in everything we do, pushing ourselves to achieve excellence in all aspects of our business.
  • Act Like an Owner: Every member of our team embodies the spirit of ownership, taking pride in their work and working collaboratively towards a common goal.

Mission Statement: Our unwavering commitment is to provide our customers with the most exceptional 60 minutes of their day, both mentally and physically, every single day.

Job Details:

We are seeking a highly motivated Membership Growth Specialist to join our team. This role is a full-time position with a salary range of £28,000 - £32,000, commensurate with experience. The successful candidate will be entitled to quarterly commission, with uncapped earning potential (3-6k based on performance). Working hours are 40 hours per week, and the successful candidate will report directly to the Studio Manager, Joe Williams.

Key Responsibilities:

The Membership Growth Specialist will play a pivotal role in driving sales of new memberships and retaining current ones at both F45 Oxford Circus and FS8 Oxford Circus. Key responsibilities include:

  • Engaging with all new leads from the 'Loyalsnap' sales dashboard to sign them up for trials, memberships, or customized package bundles.
  • Following up with new trial leads to book their first class.
  • Welcoming first-time visitors prior to their initial class, ensuring they are familiar with studio procedures.
  • Post-first-class follow-ups to solicit feedback, gauge interest, and devise tailored strategies for each individual case.
  • Gathering sales notes from coaches and inputting them into the 'Loyalsnap' sales dashboard.
  • Providing prompt assistance to members through various communication channels, including email and Whatsapp hotlines.
  • Executing operational tasks to maintain optimal day-to-day functioning of the studio.
  • Supporting the Studio Manager in coordinating community events throughout the year.
  • Managing direct messaging tasks via Instagram channels.
Key Skills and Qualifications:

To succeed in this role, the ideal candidate should possess:

  • A Level 2 Fitness Instructor certification (preferred).
  • Previous sales experience.
  • A genuine passion for sales.
  • Excellent customer service skills.
  • Exceptional verbal and written communication skills.
  • The energy and enthusiasm to contribute to the management of daily operations.
  • A proven ability to work effectively within a team environment.
  • A track record of exceeding key performance indicators (KPIs).
  • Strong time management and organizational skills.
  • The ability to maintain a professional demeanor and appearance.
  • A willingness to adapt to changing organizational requirements.