Help Desk Administrator
4 weeks ago
We are seeking a highly motivated and organized Help Desk Administrator to join our team at Michael Nugent Ltd. As a Help Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Logging calls and assignments to operatives for works across multiple FM/MTC contracts
- Providing support to Contracts Managers to track internal works status
- Providing support to QS to track the status of accounts for submittal to the client
- Point of contact for client queries
- Providing reports to clients and following up on any account queries
- Internal reporting for financial reviews
- General office admin duties and support
- Document control for new tenders within the department
- Assisting with tender returns and uploads to central tender system
- Record Keeping
- Timely submission of claims to client to ensure positive cashflow
- Following up of any client queries to prevent any delays with cash receipt
- Meet and greet any visitors to the office
- Organising and scheduling meetings, appointments and events
- Other ad hoc duties
- 5 GCSEs at Grade C or above or equivalent
- PC literate with competency in Microsoft Word, Excel, Outlook
- Attention to detail
- Ability to multitask and work under pressure
- Strong interpersonal and Organisational skills
- Excellent communication skills
- Self-motivated, with a 'can-do' approach to work and willingness to learn and assist
- Organised and disciplined in your planning and approach to work
- Work well and confidently as part of a team in a busy environment
We are a great bunch of people and it is a fun place to work. We offer a competitive package with a range of benefits and the opportunity to make a real difference to the environment. In addition, we offer flexi-time and consider flexible working patterns helping you achieve a positive work life balance. We offer fantastic training both in house and out sourced. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to have a workforce to reflect the full diversity of the communities we serve. Private Health Care Scheme after 6 months employment. Company uniform.
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