Business Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Estée Lauder Companies Full time
Job Title: Business Manager

About the Role:

We are seeking a highly skilled Business Manager to join our team at Estée Lauder Companies. As a Business Manager, you will be responsible for leading a team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.

Key Responsibilities:

* Review and communicate Multi Brand targets, ensuring the cascade to all team members
* Meet your individual responsibility for your appropriate contribution to the team's goals (KPI's) in terms of service and sales
* In collaboration with the management team, ensure the Multi Brand marketing calendar is executed with excellence – develop and execute in-store events plan, aligned to Brands and Retailer activity
* Ensure the management team acts as Ambassadors for the Multi-Brand Vision – leading the way to ensure this is represented and bought to life
* Understand the MB consumer journey and ensure the MB team executes at all times
* Understand each Brand nuances to deliver each Brand service (either full service or hero service) and sales expectations
* Help and support team members in understanding all additional sales avenues i.e. eventing, Omni and digital channels, etc.
* Ensure digital tools and resources available are used to upskill teams
* Act as a role model for the team in all aspects of sales and service, creating a zero consumer complaints mind-set and a surprise and delight culture
* Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques, and product knowledge to drive performance
* Implement a Multi Brand consumer recruitment and retention strategy to grow a loyal customer base
* Ensure the team are planning and executing events driving awareness, retail sales, and recruiting new consumers to the Multi Brand concept
* Ensure all refunds and complaints are handled in line with Company guidelines and to a mutually satisfactory conclusion

Requirements:

* Beauty Obsessed. Passionate about beauty, events, social media, and keeps up to date with the industry
* Passionate about creating meaningful relationships and providing amazing customer experience with a desire to make an impact
* Agile and flexible, multi-tasker
* Resilient
* Experienced in change management
* Empowering leadership style – encouraging others to take ownership and accountability
* Confident communicator – team, brands, project team, retailer, ASEM
* Able to give balanced feedback and ask for resources if needed
* Strong commercial acumen
* Socially driven & digitally savvy
* Creative and ideas driven
* Target driven
* Empathetic and able to connect instantly with a range of people
* Collaborative
* Inspiring, proactive, engaging, and approachable

What We Offer:

* Competitive industry salary
* Commission scheme eligibility
* Annual Leave & Family Leave
* Product discount/Staff Product Concession monthly credit spend allowance
* Mental Health Wellbeing Initiatives
* Benefits platform with exclusive discounts and offers
* Work Life Connections – Employee Assistance Programme
* Extensive Training & development offering

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