Business Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Estée Lauder Companies Full time
Business Manager - Birmingham Bullring

Drive Business Growth

As a Business Manager at Estée Lauder Companies, you will be responsible for leading a high-performing team to achieve sales, customer service, and operational targets. You will develop and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.

Key Responsibilities

  • Review and communicate business targets, ensuring the cascade to all team members
  • Meet individual responsibility for contributing to the team's goals in terms of service and sales
  • Develop and execute in-store events plans, aligned to brands and retailer activity
  • Ensure the management team acts as ambassadors for the business vision
  • Understand the consumer journey and ensure the team executes at all times
  • Understand each brand's nuances to deliver each brand's service and sales expectations
  • Help and support team members in understanding additional sales avenues
  • Act as a role model for the team in all aspects of sales and service
  • Lead the management team in coaching and providing feedback to the team on consumer service, sales techniques, and product knowledge
  • Implement a consumer recruitment and retention strategy to grow a loyal customer base

Team Management

  • Demonstrate leadership qualities, acting as a business ambassador always
  • Ensure the recruitment, induction, development, and retention of a high-calibre team
  • Ensure all individuals are aware of company standards, policies, and procedures
  • Develop talent and capabilities of the team, promoting a culture of development
  • Conduct performance reviews with the team, identifying strengths and development needs

Operational Excellence

  • Develop strong working relationships with store management to support the business vision
  • Carry out regular reviews of business rotas to ensure staffing levels meet expected service levels
  • Help and support the team to deliver excellent retail standards
  • Maintain testers and hygiene stocks, communicating low stocks and out-of-stocks
  • Replace broken or damaged products, managing RGA's
  • Maintain counters, ensuring they are correctly merchandised and fully stocked
  • Ensure correct storage in all stock holding areas to prevent damage to and loss of products
  • Minimise stock loss by supporting the team to comply with all company security policies and procedures

Commerciality

  • Maximise sales performance by utilising commercial reports
  • Keep up to date with competitor activity, industry knowledge, and missed opportunities
  • Effectively plan for and ensure promotions and discounts are actioned in line with company guidelines

Essential Person Specification

  • Beauty obsessed, passionate about beauty, events, social media, and industry knowledge
  • Passionate about creating meaningful relationships and providing amazing customer experience
  • Agile and flexible, multi-tasker
  • Resilient
  • Experienced in change management
  • Empowering leadership style, encouraging others to take ownership and accountability
  • Confident communicator, team, brands, project team, retailer, ASEM
  • Able to give balanced feedback and ask for resources if needed
  • Strong commercial acumen
  • Socially driven and digitally savvy
  • Creative and ideas-driven
  • Target-driven
  • Empathetic and able to connect instantly with a range of people
  • Collaborative
  • Inspiring, proactive, engaging, and approachable

Compensation and Benefits

Competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work-life connections – employee assistance programme, extensive training and development offering

I,D&E STATEMENT

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people-first company, respecting and caring for our employees, communities, and consumers.

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