Cloud Support Specialist

1 month ago

London, Greater London, United Kingdom Cloud Decisions Full time
Cloud Support Engineer (3rd Line & Senior Technical Escalations)

Cloud Decisions is seeking a highly skilled Cloud Support Engineer to join our team in Grand Cayman. As a key member of our Professional Services Practice, you will be responsible for resolving 3rd line technical escalations and providing expert support for complex cloud and infrastructure issues.

Key Responsibilities:
  • Act as the final escalation point for 3rd line technical issues in cloud and infrastructure environments.
  • Work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
  • Resolve escalated issues for offshore financial service organizations and global enterprises, ensuring all solutions are aligned with best practices.
  • Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.
Your Expertise:

You have at least 3 years of experience in a customer-facing technical support role, working with enterprise organizations to troubleshoot, escalate, and resolve:

Cloud Infrastructure Skills:
  • Microsoft Azure:
    • Proficiency in managing Azure services (e.g., VMs, Azure AD, Azure Backup).
    • Azure Networking (e.g., Virtual Networks, Azure Firewall, VPN Gateway).
    • Azure Storage solutions (e.g., Blob Storage, Azure Files, Disk Storage).
    • Azure Governance and management tools (e.g., Azure Policy, Azure Monitor, Azure Security Center).
  • Microsoft 365 (M365):
    • Management of M365 services (e.g., Exchange Online, SharePoint Online, OneDrive for Business, Teams).
    • Security and compliance in M365 (e.g., Microsoft Defender for Office 365, Compliance Center).
    • Integration of M365 with on-premises infrastructure.
  • Azure Virtual Desktop (AVD):
    • Management of AVD environments.
    • User profile management and optimization (e.g., FSLogix).
    • AVD security and compliance best practices.
    Server and Storage Infrastructure Skills:
    • Server Infrastructure:
      • Proficiency in managing Windows Server and Linux environments.
      • Virtualization technologies (e.g., Hyper-V, VMware vSphere).
      • Active Directory design and management.
      • Server clustering and high availability solutions.
    What We Offer:

We offer a competitive salary, bonus, pension, private medical, free personal phone, TV contract, broadband, and holidays. Additionally, we provide relocation support, including up to £25,000, funded accommodation for the first month, car hire for the first month, return flight, and work permit.

Join our team and take advantage of this life-changing opportunity to work in a Caribbean paradise with a tax-free salary and excellent benefits.

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