Technical Support Specialist

1 week ago


Bristol, Bristol, United Kingdom Hovis Ltd Full time
Job Title: Technical Assistant

We are seeking a highly skilled and detail-oriented Technical Assistant to join our team at Hovis Ltd. As a Technical Assistant, you will play a crucial role in ensuring the efficient production of safe and legal food products.

Key Responsibilities:
  • Support the Technical department in managing compliance, systems, food safety culture, and governance of food safety, quality, process, legal, and customer requirements.
  • Work with Site Technical and Operations teams to ensure the efficient production of safe and legal food products.
  • Promote and maintain high standards of food safety culture, promote and challenge site GMP standards, including Technical, Food Safety, Quality, Compliance, and Business values.
  • Support with functional and cross-functional projects and continuous improvement activities.
  • Complete audits on bakery GMP standards and Technical compliance, including G&HP, CCP, Process controls, Canteen, Mobile phone audits, paperwork completion, and action logging.
  • Assist the Compliance Manager with complaint investigations and trending of complaints data, and lead the complaints (Right first time) meetings.
  • Lead the Site Traceability exercise, responsibility for storage and retrieval of production records to aid traceability.
  • Support Compliance Manager and Technical department on ad hoc tasks and projects.
  • Ensure the microbiological, finished product, and environmental sampling schedules are complied with, including compiling and despatching micro samples as required.
  • Manage raw material/process non-conformances and ensure timely close out by all departments.
  • Manage the mould free end of life shelf life testing and air quality system, including trending and communication of results to the wider business.
  • Represent and deputise for the technical department when required.
  • Coordinate calibration of compliance equipment as per schedule, verify the accuracy of handheld temperature probes, temperature-controlled storage equipment, weighing scales, and metal detectors.
  • Assist with Operator training, including refresher training, CCP competency verification, Critical Control Points, HQE/LCL assessment, and deliver continuous improvement of both product quality and standards on site.
  • Attend SIC meetings as requested.
Requirements:
  • Previous experience working in food manufacturing in a quality/technical role.
  • Attention to detail with a precise and accurate approach.
  • Exceptional organisational and communication skills with the ability to work to tight deadlines and under pressure.
  • Ability to influence and challenge, be a confident, supportive, and capable individual to offer a professional and can-do approach.
  • Strong IT skills with a working knowledge of Microsoft Office suite and Google platforms.
  • Team player with a proactive approach and initiative to consistently reach and exceed customer and quality standards in a fast-changing environment.
  • Knowledge of food legislation and food safety principles.
  • Able to demonstrate a flexible response to role responsibilities.
  • Committed to incorporating the Hovis values of Quality, Accountability, and Trust in day-to-day functions.
Why Work for Us:

We understand the importance of looking after our colleagues, so we provide a variety of benefits in addition to their salaries. Our benefits scheme is called Hovis Choice, which offers a range of savings and cashback offers on day-to-day living, including eyecare vouchers, and a healthcare scheme to suit everyone.

We celebrate loyalty with our generous long service and colleague recognition schemes. We offer competitive annual leave entitlement and flexibility where possible in order to create a healthy work-life balance. We are committed to promoting equal opportunities in the workplace and expect our colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working.



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