Technical Support Specialist
6 days ago
**Job Summary**
We are seeking a skilled Technical Support Specialist to join our team at In Technology Group Ltd. As a Technical Support Specialist, you will be responsible for providing first-line technical support to our clients via phone and email, resolving customer queries in a timely and efficient manner.
**Key Responsibilities**
* Provide technical support via phone and email, resolving customer queries in a timely and efficient manner.
* Log all incidents and requests, ensuring they are appropriately prioritized and assigned to the relevant team for resolution.
* Monitor and escalate incidents to the relevant team or external vendor where required.
* Liaise with other teams and departments to ensure timely resolution of incidents and requests.
* Identify and escalate any potential problems or issues to the Service Desk Manager.
* Provide regular updates to customers on the status of their incidents and requests.
**Technical Requirements**
* Office 365
* Windows Server
* IT Service Management Tools (ServiceNow, Remedy, or similar)
* Basic Networking Principles
* Active Directory
* Exchange
**About In Technology Group Ltd**
In Technology Group Ltd is a managed service provider that supports clients with their infrastructure, networks, and technology. We are looking for a skilled Technical Support Specialist to join our team and help us deliver exceptional service to our clients.
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