Housing Ombudsman Compliance Team Lead

4 weeks ago

Basildon, Essex, United Kingdom Triumph Consultants Ltd Full time
Job Title: Housing Ombudsman Compliance Team Leader

Job Type: Full-time

Location: Remote

Job Description:

Job Summary

We are seeking a highly skilled and experienced Housing Ombudsman Compliance Team Leader to join our team at Triumph Consultants Ltd. As a key member of our compliance team, you will be responsible for leading a team that ensures compliance with orders, deadlines, and promoting the Complaints Handling Code.

Key Responsibilities
  • Lead a team that manages Housing Ombudsman Compliance, ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code.
  • Focus on complaint resolution, identifying potential reputational risks, and working collaboratively with internal teams to mitigate issues.
  • Work closely with Senior Compliance Leads and support their needs in achieving the team and department goals.
  • Provide training and day-to-day advice, monitoring productivity and quality from the team while focusing on their staff development needs and requirements.
  • Support and guide individuals in the team on compliance matters.
  • Regularly review performance and development needs with the team members.
  • Monitor team performance for quality and productivity.
  • Act as an escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman, providing guidance and support when needed.
  • Hold regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
  • Provide reporting and performance information whenever needed for the team.
  • Attend weekly management meetings to update on performance and challenges.
  • Identify potential risks and opportunities and provide feedback through line management.
Requirements
  • Demonstrable knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
  • Demonstrable experience of complaint handling and working in a compliance environment.
  • Good knowledge of housing practices and procedures.
  • Strong planning and organising skills to maintain priorities and meet deadlines.
  • Strong IT skills including Microsoft packages or equivalent.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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