Housing Ombudsman Compliance Team Lead

4 weeks ago


Basildon, Essex, United Kingdom Daniel Owen Ltd Full time
Housing Ombudsman Compliance Team Leader

Job Type: Temporary

Work Schedule: Monday to Friday

Location: Pitsea

Hourly Rate: £23.08

Job Summary

The Housing Ombudsman Compliance Team Leader will lead a team responsible for ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code. The role will focus on complaint resolution, identifying potential reputational risks, and collaborating with internal teams to mitigate issues.

Key Responsibilities
  1. Lead a team to manage Housing Ombudsman Compliance, ensuring compliance with orders and deadlines.
  2. Promote the Complaints Handling Code and ensure its effective implementation.
  3. Focus on complaint resolution, identifying potential reputational risks, and working collaboratively with internal teams.
  4. Support Senior Compliance Leads in achieving team and department goals.
  5. Provide training and day-to-day advice to team members, monitoring productivity and quality while focusing on staff development needs.
Requirements

The ideal candidate will have experience in compliance management, team leadership, and complaint resolution. Strong communication and collaboration skills are essential for success in this role.



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