Resource Scheduling Specialist
4 weeks ago
Diligenta is seeking a skilled Resource Scheduling Specialist to join our team. As a key member of our operations team, you will be responsible for creating, maintaining, and optimizing staff schedules using workforce management tools. Your goal will be to ensure that schedules align with forecasts and real-time operational needs.
Key Responsibilities:
- Optimizing WFM scheduling to achieve organisational performance objectives
- Scheduling staff using Work Force Management Tools
- Planning and scheduling activities and absences to maintain consistent service level delivery
- Completing accurate manpower planning and forecasting models
Requirements:
- At least 2-3 years of relevant experience in a Resource Scheduling and WFM role
- Ability to demonstrate results reflecting quality delivery and planning for high volumes of calls and work in progress
- Competence in Scheduling management end-to-end life cycle expertise
- Expertise in Cisco | Verint | Nice | Genesys or similar workforce management
- Excellent analytical and statistical skills and experience
What We Offer:
- 25 days holidays + 8 bank holidays
- Discretionary annual bonus
- Company pension scheme membership
- Gain professional accreditation on completion at no extra cost through our bespoke online learning and development tools
- Access to our Confidential Helpline is available to be used by you and your family
- Develop your career through a wider global organisation of the TCS family
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