Resource Scheduling Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom Diligenta Full time
Job Opportunity:

Diligenta is seeking a skilled Resource Scheduling Specialist to join our team. As a key member of our operations team, you will be responsible for creating, maintaining, and optimizing staff schedules using workforce management tools. Your goal will be to ensure that schedules align with forecasts and real-time operational needs.

Key Responsibilities:
  • Optimizing WFM scheduling to achieve organisational performance objectives
  • Scheduling staff using Work Force Management Tools
  • Planning and scheduling activities and absences to maintain consistent service level delivery
  • Completing accurate manpower planning and forecasting models

Requirements:
  • At least 2-3 years of relevant experience in a Resource Scheduling and WFM role
  • Ability to demonstrate results reflecting quality delivery and planning for high volumes of calls and work in progress
  • Competence in Scheduling management end-to-end life cycle expertise
  • Expertise in Cisco | Verint | Nice | Genesys or similar workforce management
  • Excellent analytical and statistical skills and experience

What We Offer:
  • 25 days holidays + 8 bank holidays
  • Discretionary annual bonus
  • Company pension scheme membership
  • Gain professional accreditation on completion at no extra cost through our bespoke online learning and development tools
  • Access to our Confidential Helpline is available to be used by you and your family
  • Develop your career through a wider global organisation of the TCS family


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job OverviewDiligenta is seeking a skilled Resource Scheduling Analyst to join our team. As a key member of our operations department, you will be responsible for creating, maintaining, and optimizing staff schedules using workforce management tools. Your primary goal will be to ensure that schedules align with forecasts and real-time operational needs.Key...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job Opportunity:Diligenta is seeking a highly skilled Resource Scheduling Analyst to join our team. As a key member of our operations team, you will be responsible for creating, maintaining, and optimizing staff schedules using workforce management tools. Your primary goal will be to ensure that schedules align with forecasts and real-time operational...

  • Project Scheduler

    3 days ago


    Peterborough, Peterborough, United Kingdom Alpine Recruitment Group Full time

    We are looking for an experienced Project Scheduler to join our team at the Alpine Recruitment Group.The ideal candidate will have a proven track record of delivering large-scale projects in various industries, including commercial and life sciences. With a focus on detail and a passion for organisation, you will be responsible for managing project...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Resource Management ltd. As a Complaints Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism.Key Responsibilities:Resolve customer complaints in a timely and effective manner.Collaborate...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistAt Resource Management ltd, we're committed to delivering exceptional customer service. As a Complaints Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction.Key Responsibilities:Resolve customer complaints in a professional and empathetic manner.Collaborate with...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Complaints Resolution SpecialistAt Resource Management ltd, we're committed to delivering exceptional customer service. As a Complaints Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction.Key Responsibilities:Resolve customer complaints in a timely and professional manner.Collaborate with...


  • Peterborough, Peterborough, United Kingdom Nationwide Specialist Services Full time

    About the RoleAs a Specialist Cleaning Operative at Nationwide Specialist Services, you will be responsible for delivering specialist cleaning activities to various locations across the UK. This includes high-level window cleaning, cladding cleaning, petrol forecourt cleaning, and jet washing.Key ResponsibilitiesTravel to various locations to deliver...


  • Peterborough, Peterborough, United Kingdom Anne Corder Recruitment Full time

    Job SummaryWe are seeking a highly skilled Human Resources Specialist to join our team at Anne Corder Recruitment. As a key member of our HR team, you will be responsible for managing ER casework, supporting the acquisition and retention of talent, and ensuring payroll reflects all changes and updates. Key Responsibilities* Manage employee life cycle...


  • Peterborough, Peterborough, United Kingdom Nationwide Specialist Services Full time

    Job Title: Specialist Cleaning OperativeJoin Nationwide Specialist Services as a Specialist Cleaning Operative and contribute to delivering exceptional cleaning services to our clients.About the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Specialist Cleaning Operative. As a key member of our cleaning team, you...


  • Peterborough, Peterborough, United Kingdom Advanced Resource Managers Full time

    Job OverviewAdvanced Resource Managers is seeking an experienced Engine Systems Specialist to join our European Division, focusing on the design and development of electrical and electronic control systems for powertrain products.This role offers a unique opportunity to work with a dynamic team on developing innovative electronic systems, contributing...


  • Peterborough, Peterborough, United Kingdom Infinity Resource Solutions Full time

    We are looking for a talented Fire and Security Installation Engineer to join our team at Infinity Resource Solutions. The successful candidate will be responsible for installing, maintaining, and repairing fire and security systems in commercial and industrial settings.About UsInfinity Resource Solutions is a growing company based in Peterborough, dedicated...


  • Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to join our team at Resource Management ltd. This role is perfect for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.Key Responsibilities:Manage customer inquiries and resolve issues in a...


  • Peterborough, Peterborough, United Kingdom Resourcing Group Full time £35,600

    Job SummaryWe are seeking a skilled Mobile Maintenance Specialist to join our team at Resourcing Group. As a key member of our facilities maintenance team, you will play a crucial role in ensuring the smooth operation of our clients' facilities.Key ResponsibilitiesCarry out scheduled, planned, and reactive maintenance tasks to maintain and repair facilities,...


  • Peterborough, Peterborough, United Kingdom Infinity Resource Solutions Full time £30,000 - £37,000

    Fire and Security Installation and Service ProfessionalInfinity Resource Solutions is seeking a highly skilled Fire and Security Installation and Service Professional to join their expanding team. The ideal candidate will have a strong background in fire and security systems, with a focus on commercial and industrial installations.Key...


  • Peterborough, Peterborough, United Kingdom Genesis Technology Services Full time

    Job SummaryThe HR and Facilities Admin at Genesis Technology Services will be responsible for liaising with internal and external stakeholders to promote proactive and effective in-house recruitment, onboarding, and management of the employee life cycle while maintaining a positive communication within the organization. The role holder will be well-versed in...


  • Peterborough, Peterborough, United Kingdom Genesis Technology Services Full time

    Job SummaryThe Head of Human Resources is a pivotal leadership role at Genesis Technology Services, responsible for overseeing all aspects of the HR function. A strategic thinker with a strong background in human resources management is required to effectively communicate and implement HR policies that support business objectives.ResponsibilitiesDevelop and...


  • Peterborough, Peterborough, United Kingdom Crooton Full time

    Purpose of the RoleWe are seeking a skilled Human Resources Coordinator to join our team at Crooton. As an HR Generalist, you will be responsible for a wide range of HR functions, including employee engagement, HR operations, learning and development, and recruitment and onboarding.Key ResponsibilitiesDrive employee engagement by organizing social events,...


  • Peterborough, Peterborough, United Kingdom Vantage Consulting Full time

    Senior Control Systems Specialist PositionVantage Consulting is currently seeking a highly skilled Senior Control Systems Specialist to lead our control systems team. Our ideal candidate will have extensive experience in designing, developing, and executing control systems projects.Responsibilities:Lead a team of control engineers in designing, developing,...


  • Peterborough, Peterborough, United Kingdom Advanced Resource Managers Full time

    Key Responsibilities:As an Engine Systems Design Engineer at Advanced Resource Managers, you will be responsible for the design and development of electrical and electronic control systems for powertrain products. This will involve working on cutting-edge projects that integrate the latest in electronics and control systems technology.Key Requirements:•...


  • Peterborough, Peterborough, United Kingdom Options Resourcing Ltd Full time

    Job Title: Mobile Fabric Maintenance Specialist">">About the Role:We are seeking a skilled and experienced Mobile Fabric Maintenance Specialist to join our team. As a key member of our facilities maintenance team, you will be responsible for carrying out scheduled, planned, and reactive maintenance tasks across various sites.">">Key Responsibilities:">Carry...