Senior Client Strategy Lead
1 month ago
$145,000 - $170,000 per annum (dependent on experience)
About the RoleWe are seeking an exceptional Senior Client Strategy Lead to join our global team at ServiceNow. In this key role, you will be responsible for driving business growth and strategic partnerships with our esteemed clients.
Main Responsibilities:
- Provide visionary leadership to clients, driving strategic initiatives and expansion opportunities.
- Establish and maintain strong executive-level relationships between clients and ServiceNow.
- Collaborate with cross-functional teams to develop tailored ServiceNow solutions aligned with client objectives.
- Oversight of worldwide account development, including resource allocation and deployment.
- Foster deep, multi-tiered relationships across clients' organizations, from project/IT teams to CxO level.
- Develop comprehensive roadmaps and build capabilities to deliver outstanding customer experiences.
- Meet financial targets for assigned clients, encompassing licenses, renewals, and professional services.
To succeed in this role, you will need:
- 7+ years of experience in client management, with a proven track record of aligning account strategies with revenue opportunities.
- 2+ years of experience as a Client Director or equivalent, with validated multi-million-dollar sales solutions experience and executive-level relationship management.
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management within software or IT sales organizations.
- Proven ability to achieve sales targets.
- Experience leading virtual or matrixed teams.
- Ability to understand broad, macro-level business IT needs for prospective clients.
- Up to 50% travel may be required, depending on geography or region.
ServiceNow is an equal opportunity employer, committed to creating an inclusive environment for all candidates. We strive to provide accommodations for applicants with disabilities. If you require assistance, please contact us.
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